Palacký University Olomouc
Study programmes & Course catalogue
for academic year 2025/2026
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Course: Conflict Resolution and Mediation

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Course title Conflict Resolution and Mediation
Course code KPO/MŘKM
Organizational form of instruction Seminar
Level of course Master
Year of study not specified
Semester Winter
Number of ECTS credits 4
Language of instruction Czech
Status of course Compulsory-optional
Form of instruction Face-to-face
Work placements This is not an internship
Recommended optional programme components None
Lecturer(s)
  • Holá Lenka, doc. PhDr. Ph.D.
  • Filipec Ondřej, Mgr. et Mgr. Ph.D.
Course content
Seminar topics: Conflict, factors influencing the course of the conflict; People's reactions to conflict situations, Ways of resolving conflicts, competition - cooperation; Effective communication, negotiation; Mediation, basic characteristics, objectives, principles; Participants in mediation and relations between them; Role of mediator competence; Phase and means of mediation; Areas of use mediation, family mediation

Learning activities and teaching methods
Monologic Lecture(Interpretation, Training), Dialogic Lecture (Discussion, Dialog, Brainstorming), Activating (Simulations, Games, Dramatization)
Learning outcomes
Learning outcomes of the course unit The aim of the course is to get acquainted with the essence and basic characteristics of the conflicts, the reactions of people to them and the possibilities of solving them. The main focus will be on the method of mediation, both theoretically and practically.
After completing the course, students should: - Be familiar with the characteristics of interpersonal conflicts and people's reactions to them - Know the basic ways of solving conflicts - Know the method of mediation and its application in practice - Get basic mediation skills
Prerequisites
The completion of this course is not conditioned upon completion of any other courses.

Assessment methods and criteria
Student performance

For completion of the course is necessary to actively participate in seminars to the extent specified seminar leader, task fulfillment and successful colloquium.
Recommended literature
  • Berger, K. P. (2006). Private dispute resolution in international business: negotiation, mediation, arbitration. The Hague: Kluwer Law International.
  • Doležalová, M., Hájková, Š., Potočková, D., Štandera, J. (2013). Zákon o mediaci. Komentář. Praha: C. H. Beck.
  • Doležalová Martina, Matoušková Andrea. Evaluativní přístupy v mediaci. Praha. 2024.
  • Holá, L. et al. (2013). Mediace a možnosti využití v praxi. Praha: Grada Publishing.
  • Holá, L., Hrnčiříková, M. (2017). Mimosoudní metody řešení sporů. Praha: Leges.
  • Holá, L. (2011). Mediace v teorii a praxi. Praha: Grada Publishing.
  • Holá, L. (2003). Mediace. Způsob řešení mezilidských konfliktů. Olomouc.
  • Holá, L., Westphalová, L., Kováčová, A., Spáčil, O. (2014). Rodinná mediace v České republice. Praha: Leges.
  • Cholenský, R. (2013). Praktický průvodce mediací: podle nové právní úpravy. Praha: Linde Praha.
  • Kovach, K. K. (2010). Mediation in a nutshell. St. Paul, Minn: West, a Thomson Reuters business.
  • Křivohlavý, J. (2008). Konflikty mezi lidmi. Praha: Portál.
  • Plamínek, J. (2013). Mediace: nejúčinnější lék na konflikty. Praha: Grada.
  • Potočková, D. (2013). Nejlepší je domluvit se, aneb, Průvodce mediačním procesem. Praha: Alfom.
  • Riskin, L.L., Arnold, T., Keating, J.M. (1997). Mediace aneb jak řešit konflikty. Palata, Praha.
  • Šišková, T. (2012). Facilitativní mediace: řešení konfliktu prostřednictvím mediátora. Praha: Portál.


Study plans that include the course
Faculty Study plan (Version) Category of Branch/Specialization Recommended year of study Recommended semester
Faculty: Faculty of Law Study plan (Version): Law (2019) Category: Law, legal and public administration proceeding 4 Recommended year of study:4, Recommended semester: Winter
Faculty: Faculty of Law Study plan (Version): Law (2019) Category: Law, legal and public administration proceeding 5 Recommended year of study:5, Recommended semester: Winter
Faculty: Faculty of Law Study plan (Version): Law (2024) Category: Law, legal and public administration proceeding 4 Recommended year of study:4, Recommended semester: Winter
Faculty: Faculty of Law Study plan (Version): Law (2024) Category: Law, legal and public administration proceeding 5 Recommended year of study:5, Recommended semester: Winter
Palacký University Olomouc, date of update: 30.10.2025 23:58. Data created for academic year 2025/2026