The course presents crisis communication strategies that are applied in the exchange of information between responsible authorities, organizations, individuals and groups before, during and after an emergency. The course will define the crisis information strategy from several basic perspectives as an information strategy internal (crisis management units, management and staff of the organization, etc.), external (with the population through the media) and last but not least the dialogue of individuals, groups and organizations involved in the crisis event (medical professionals, injured, families, police officers, bystanders, media representatives, etc.). The emphasis in the training is on understanding the crisis (emergency) event in the context of three dimensions: i) the course of the crisis currently underway; ii) the way in which authorities and organisations deal with the crisis; and iii) the image of the crisis in society. Course structure: 1) Introduction to crisis communication (definition, background, objectives) 2) Theoretical models of CC 3) The Ten Commandments (main principles of CC) 4) Tools, forms and practical procedures 5) Psychological aspects of crisis management 6) Crisis communication with individuals and groups 7) Lessons learned - the Covid-19 pandemic 8) Lessons learned - war in Ukraine 9) Lessons learned - attack of the shooter on the Faculty of Arts of the Charles University 10) Psychosocial assistance and crisis/active communication in the Ministry of Interior of the Czech Republic
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The student organizes his/her studies based on the study materials and instructions in the LMS; he/she participates in the announced tutorials and completes continuous short tests (approximately 4). Requirements for students: active participation in the tutorial, completion of the final test, analysis of the text. An oral exam at the end of the semester will test the student's ability to speak with understanding about the topics covered, to interpret case studies appropriately, and to reflect on such open-ended issues. Compulsory reading and sources: VYMĚTAL, Štěpán. Krizová komunikace a komunikace rizika. Praha: Grada, 2009. ISBN 9788024725109. www.mvcr.cz/psychologie (Psychologická služba - Ministerstvo vnitra České republiky (mvcr.cz) www.mvcr.cz/clanek/krizovy-informacni-tym-ministerstva-vnitra.aspx www.hzscr.cz/clanek/psychologicka-sluzba www.acp.tvhasici.online (ACP - asistenční centrum pomoci (tvhasici.online) www.opatruj.se Reccomended reading: BAŠTECKÁ, Bohumila. Terénní krizová práce: psychosociální intervenční týmy. Praha: Grada, 2005. ISBN 802470708X. ŠMERHOVSKÝ, Zdeněk a KOMÁREK, Lumír. Vybrané kapitoly o komunikaci rizika: manuál pro potřeby orgánů veřejného zdraví, zdravotních ústavů a dalších organizací, zabývajících se kvantitativním hodnocením zdravotních rizik. Acta hygienica, epidemiologica et microbiologica. V Praze: Státní zdravotní ústav, 2005. ŠPATENKOVÁ, Naděžda a kol. Krize: psychologický a sociologický fenomén. Praha: Grada, 2004. ISBN 80-247-0888-4. ŠTĚTINA, Jiří a kol. Medicína katastrof a hromadných neštěstí. Praha: Grada, 1999. ISBN 80-7169-688-9. VODÁČKOVÁ, Daniela. Krizová intervence. Praha: Portál, 2002. ISBN 8071786969. VEVERA, J., VYMĚTAL, Š. a kol.: Práce s lidmi zasaženými katastrofou. In: PAPEŽOVÁ, Hana a kol. Naléhavé stavy v psychiatrii. Maxdorf, 2024.ŠINDELÁŘOVÁ, B., VYMĚTAL, Š.: Novináři a neštěstí, Themis, Praha 2006. ISBN 80-7312-039-9. VYMĚTAL, Š. a kol.: Novináři a oběti trestných činů, Themis, Praha 2008. ISBN 80-7312-052-6.
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